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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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leslie Mejia

January 3, 2026

5  out of  5
rating by leslie Mejia
"I got my insurance 1 month ago. Jordan made it very easy, and he was very friendly. He gave me a really good price and he explained all the packages very well . Glad I chose statefarm."
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C Lozano

December 31, 2025

5  out of  5
rating by C Lozano
"Great customer service!"
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Annalynn Mason

December 30, 2025

5  out of  5
rating by Annalynn Mason
"I had a great experience working with Gema at State Farm in El Paso. She is incredibly knowledgeable, patient, and truly takes the time to explain all your options so you can make the best decision for your needs. Gema is responsive, professional, and genuinely cares about her clients—not just selling a policy, but making sure you’re well protected and comfortable with your coverage. If you’re looking for an insurance agent who is trustworthy, approachable, and goes above and beyond, I highly recommend Gema. You’re in excellent hands with her!"
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Vanessa Rodriguez

December 30, 2025

5  out of  5
rating by Vanessa Rodriguez
"I can’t say enough good things about Jordan Escobar at State Farm Insurance. He’s a pleasure to deal with—professional, patient, and genuinely caring. Jordan consistently looks for ways to save me money while making sure my coverage fits my needs. Exceptional service every time!"
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Issac Rodriguez

December 30, 2025

5  out of  5
rating by Issac Rodriguez
"Best service I could have received when it came to finding coverage for my needs. Gema was really helpful and patient. Answers all my questions and concerns. I was greeted with a smile by everybody. Loved the experience!"
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grecia shefield

December 30, 2025

5  out of  5
rating by grecia shefield
"I would like to say that Gema from State Farm El Paso TX was so nice and helpful. She got me exactly the insurance I needed so fast and effective. 100% recommend."
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Sylvia Ordonez

December 29, 2025

5  out of  5
rating by Sylvia Ordonez
"Gema, thank you so much for your service! Very happy new customer."
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Yvonne Lira-Garibay

December 22, 2025

5  out of  5
rating by Yvonne Lira-Garibay
"Highly recommend this agents office. The office was very clean, well put together and welcoming. I had previously dealt with Gema by email for a quote on my home in El Paso. I really wanted to go in person to ask several questions but hadn’t had the time while in town. I finally went in and met Gema and she was awesome!!! She answered all my questions and made sure I had all the coverage I needed on my home and she explained all the additional coverages they offer. She was so patient and kind. Customers came in and she knew them by first and last name. The customers were happy to see her. I love this! And not to mention State Farm saved me a huge amount of money compared to what travelers was charging me for years. If you’re looking to make a change in insurance carrier , it doesn’t hurt to get a quote, but I would do it at this office if you do!"
We responded:
"Thank you so much for this amazing review! We’re thrilled to hear that the office felt welcoming and that your in-person visit lived up to (and hopefully exceeded) the email experience. Gema really does have a gift—not just for insurance, but for making people feel known, heard, and taken care of. Honestly, if meeting her sooner had been possible, your experience might have included a few extra laughs and an even faster “aha!” moment 😉. We’re so glad you finally made it in and that she was able to answer all your questions and make sure your home was properly protected. And saving money after years of overpaying? That’s one of our favorite outcomes. Thank you again for trusting our team and for recommending our office—it truly means a lot to us. We’re always here whenever you need us! "
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Mia Wilkinson

December 9, 2025

5  out of  5
rating by Mia Wilkinson
"Gema was great!"
We responded:
"Mia, it was our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Onesiphore Yedenou

December 5, 2025

5  out of  5
rating by Onesiphore Yedenou
"I definitely appreciate the service I was given and the assistance, Agent Gemma is really wonderful and patient and thoughtful, she helped me with the policy and assisted to cancel my previous one. Thanks a lot Gemma they should give you a raise ✨️"
We responded:
"Thank you for your 5-star review, Gema is grateful for your feedback! My State Farm team and I are happy to be your good neighbor!"
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Miss Dominguez

November 18, 2025

5  out of  5
rating by Miss Dominguez
"Fantastic job thank you for the help"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Ruby Pinales

November 3, 2025

5  out of  5
rating by Ruby Pinales
"I had a great experience with State Farm-Jordan Escobar very friendly and helpful. Highly recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Josh Sublasky

October 30, 2025

5  out of  5
rating by Josh Sublasky
"Like a good neighbor Gema was there! LOL No really she helped me and my family get us a good bundle on car insurance and renters and motorcycle. I’d definitely let her help you guys out in whatever you need. Thank you Gema I appreciate your kindness and patience."
We responded:
"This is an amazing review Josh haha. Thank you for sharing. We're happy to hear Gema was so helpful. "
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JoAnn Rangel

October 29, 2025

5  out of  5
rating by JoAnn Rangel
"Very profesional. Great having a local agent again."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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Veronica Gomez

October 28, 2025

5  out of  5
rating by Veronica Gomez
"I spoke with Jordan Escobar to get auto insurance with State Farm Insurance he was extremely helpful I was able to receive a better price. Mr Escobar explained my to every detail."
We responded:
"Hi Veronica, we’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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ZV

October 28, 2025

5  out of  5
rating by ZV
"Muy agradecida con el servicio y atención de Gema. Me tubo mucha paciencia y respondío a todas mis preguntas antes de tomar la decisión de finalizar la póliza. Ella busco y busco hasta encontrar el mejor precio que se ajustará a mis necesidades. Gema los atiende con mucho respeto y amabilidad tanto en ingles como en español."
We responded:
"Thank you for your review! We're grateful to hear that Gema was able to find you the best price for the coverages that fit your needs. If there is anything else, we can do for you don't hesitate to reach us. "
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Sujey Sandoval

October 25, 2025

5  out of  5
rating by Sujey Sandoval
"Gema was an amazing agent! Very friendly and helpful. This is was my first time ever getting insurance and she made process so smoothly! Great costumer service! I will 100% recommend ! Gema you are amazing! Thank you"
We responded:
"Thank you for sharing your kind feedback about Gema! We're happy to hear she able to take care of you. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Jared Ibarra

October 23, 2025

5  out of  5
rating by Jared Ibarra
"Gema Sáenz help us with all the process changing from other company even with the cancelation of the previews policy"
We responded:
"Thank you for sharing your experience with Gema, Jared! We're happy she was able to assist you from start to finish on your new insurance policy. We appreciate your business and welcome to the State Farm family! "
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Andy Alcantar

October 18, 2025

5  out of  5
rating by Andy Alcantar
"You know… I never believed those cheesy (StateFarm) commercials. But Jordan Literally saved me 25% on my home and Auto insurance lol! Highly Recommend stopping by and support Local!"
We responded:
"You know this has to be one of my favorite reviews yet, Andy! Thank you for the kind words. I'm grateful we were able to help you save, all while providing you great coverage. We're looking forward to serving you for many years to come. "
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T. Woods

October 14, 2025

5  out of  5
rating by T. Woods
"Very Neighborly Atmosphere & Service! Gema & Jordan really make you feel at home and puts your best interest at heart. Highly Recommend"
We responded:
"Taj! It was our pleasure helping you. Thank you for bringing that positive energy into our office. We really enjoyed your visits. Let us know if you need anything! "
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Rich Rob

September 25, 2025

5  out of  5
rating by Rich Rob
"If you would like a professional to handle your insurance in either English or Spanish, then call and ask for Gema! She knows how to set up and handles all insurance types from anything personal to insuring your business. She is very knowledgeable so I recommend everyone to give her a call because she brought my rates down."
We responded:
"Thank you for sharing your positive feedback with us, Rich Rob. We are grateful for Gema and the value she brings to our agency and our customers. "
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Tony Viera

September 25, 2025

5  out of  5
rating by Tony Viera
"Gema has outstanding customer service, she was extremely helpful and polite"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Elizabeth Goodman

September 25, 2025

5  out of  5
rating by Elizabeth Goodman
"Gema was extremely helpful, very professional about everything. She made sure I understood every detail I needed too, about every option"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Josie Cintron

September 12, 2025

5  out of  5
rating by Josie Cintron
"Working with Gema at State Farm has been an absolute pleasure. She is knowledgeable, patient, and always goes above and beyond to answer my questions. Gema made the whole process simple and stress-free, and I truly appreciate her professionalism and kindness. Highly recommend her to anyone looking for great customer service and reliable support!"
We responded:
"We’re honored by your positive feedback about Gema! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
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Casual Crypto

August 28, 2025

5  out of  5
rating by Casual Crypto
"Jordan took the time to explain a 529 college savings option for my daughter. I really appreciated that he gave me choices and helped me understand the importance of starting early so the investments can grow over time. He made the process simple and clear—I feel confident about starting a college fund for my daughter."
We responded:
"Thank you for the kind words! I'm glad we could go over different 529 options and find the right fit for your daughter's future. Starting early makes a big difference, and I'm honored to help you take this important step in planning for her education. "