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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Angela Y

March 7, 2026

5  out of  5
rating by Angela Y
"Gema is amazing to work with! Her customer service is truly top-notch, and her personality makes all the difference. She’s friendly, attentive, and makes you feel comfortable asking any questions. You can tell she really cares about helping people, and that level of service is hard to find these days. Highly recommend her!"
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Brianna Grijalva

March 6, 2026

5  out of  5
rating by Brianna Grijalva
"I had a great experience with this State Farm office. Jordan took the time to thoroughly explain everything and made sure I understood all the details about the life insurance options available to me. I really appreciated how patient and knowledgeable he was throughout the process. The staff was also incredibly kind and welcoming, which made the whole experience even better. I highly recommend this office if you’re looking for guidance and excellent customer service."
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Noelia Saenz

March 5, 2026

5  out of  5
rating by Noelia Saenz
"Working with Jordan Escobar has been a great experience. From the start, he made me feel comfortable asking questions and never rushed me through the process. He took the time to really understand what I needed and helped me find the right insurance coverage while also giving helpful advice about my financial goals. What I appreciated most is how genuine and approachable he is. You can tell he truly cares about his clients and wants the best for them. It’s rare to find someone who is both knowledgeable and so easy to work with. I’m very grateful for his help and would definitely recommend Jordan Escobar to anyone looking for a reliable insurance agent and financial advisor."
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sandra cavada

February 28, 2026

5  out of  5
rating by sandra cavada
"5 🌟’s Gema helped me out and she was wonderful. Thank you!"
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Snap Stars

February 27, 2026

1  out of  5
rating by Snap Stars
"BEWARE—I had a disappointing experience with Jordan Escobar as my State Farm agent. I carried a life insurance policy for my son and decided to cancel it. During that process, I was given information about the amount I would receive back, but the actual refund was significantly less than what was communicated to me. What was most concerning was the change in professionalism after I was no longer a customer. Communication became dismissive and unhelpful, and my follow-up questions were not handled respectfully. I believe clear, accurate information and consistent professionalism are important, especially when dealing with financial and insurance matters. Unfortunately, that was not my experience here."
We responded:
"Thank you for bringing this to our attention. I’m truly sorry to hear that you felt disrespected or that any information shared with you was unclear. That is never the experience we want anyone to have in our office. In our agency, we take pride in treating every person with professionalism, patience, and transparency. Providing accurate information and making sure our customers feel heard and respected is extremely important to us. I would genuinely appreciate the opportunity to speak with you directly so I can better understand what happened and address your concerns personally. Please feel free to contact me at 915-412-6689 or email me at jordan@covermiinsurance.com. We value feedback — even when it’s difficult — because it allows us to improve and ensure we’re delivering the level of service our community deserves. — Jordan Escobar "
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sabrina paredes

February 27, 2026

5  out of  5
rating by sabrina paredes
"It's an infinity amount of stars experience with Anabel!! truly made the process quick and amazing !"
We responded:
"We truly appreciate you taking the time to share this! Making our customers feel seen, heard, and value is a top priority for our team and I'm glad Anabel made you feel that way."
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TonyT

February 19, 2026

5  out of  5
rating by TonyT
"Bell has amazing customer service might end up getting some insurance soon talk was super professional"
We responded:
"Tony, thank you so much for the wonderful review! We really appreciate your kind words. If you ever have any questions or need assistance with anything insurance related, do not hesitate to reach out to State Farm Agent Jordan Escobar’s Team—we are always here to help!"
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Esmi Aceves

February 18, 2026

5  out of  5
rating by Esmi Aceves
"Anabel is amazing ! Had the best service with her and would recommend her to anyone looking for insurance"
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Jenessis Sanchez

February 18, 2026

5  out of  5
rating by Jenessis Sanchez
"Amazing insurance company, ask for Anabel she was super sweet and great to get a good quote with."
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Joe Prospero

January 31, 2026

5  out of  5
rating by Joe Prospero
"Excellent service…..affordable quotes…….great customer service. Ask for Gema and she will take care of you. Highly recommended"
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lisa aguirre

January 23, 2026

5  out of  5
rating by lisa aguirre
"Gema was super nice and helpful! She was able to get me a great deal on a bundle. 😊"
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Maximo Aurelius

January 22, 2026

5  out of  5
rating by Maximo Aurelius
"Gema… Your customer service is amazing and I really appreciate you and the State Farm family. Thank you so much"
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Sean Petty

January 8, 2026

5  out of  5
rating by Sean Petty
"Gema was awesome! Great knowledge, fast quote. Explained every question I had perfectly. I'm very happy with the price and customer service I received from her. I be calling her when I get my motorcycle."
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leslie Mejia

January 3, 2026

5  out of  5
rating by leslie Mejia
"I got my insurance 1 month ago. Jordan made it very easy, and he was very friendly. He gave me a really good price and he explained all the packages very well . Glad I chose statefarm."
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C Lozano

December 31, 2025

5  out of  5
rating by C Lozano
"Great customer service!"
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Annalynn Mason

December 30, 2025

5  out of  5
rating by Annalynn Mason
"I had a great experience working with Gema at State Farm in El Paso. She is incredibly knowledgeable, patient, and truly takes the time to explain all your options so you can make the best decision for your needs. Gema is responsive, professional, and genuinely cares about her clients—not just selling a policy, but making sure you’re well protected and comfortable with your coverage. If you’re looking for an insurance agent who is trustworthy, approachable, and goes above and beyond, I highly recommend Gema. You’re in excellent hands with her!"
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Issac Rodriguez

December 30, 2025

5  out of  5
rating by Issac Rodriguez
"Best service I could have received when it came to finding coverage for my needs. Gema was really helpful and patient. Answers all my questions and concerns. I was greeted with a smile by everybody. Loved the experience!"
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grecia shefield

December 30, 2025

5  out of  5
rating by grecia shefield
"I would like to say that Gema from State Farm El Paso TX was so nice and helpful. She got me exactly the insurance I needed so fast and effective. 100% recommend."
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Sylvia Ordonez

December 29, 2025

5  out of  5
rating by Sylvia Ordonez
"Gema, thank you so much for your service! Very happy new customer."
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Yvonne Lira-Garibay

December 22, 2025

5  out of  5
rating by Yvonne Lira-Garibay
"Highly recommend this agents office. The office was very clean, well put together and welcoming. I had previously dealt with Gema by email for a quote on my home in El Paso. I really wanted to go in person to ask several questions but hadn’t had the time while in town. I finally went in and met Gema and she was awesome!!! She answered all my questions and made sure I had all the coverage I needed on my home and she explained all the additional coverages they offer. She was so patient and kind. Customers came in and she knew them by first and last name. The customers were happy to see her. I love this! And not to mention State Farm saved me a huge amount of money compared to what travelers was charging me for years. If you’re looking to make a change in insurance carrier , it doesn’t hurt to get a quote, but I would do it at this office if you do!"
We responded:
"Thank you so much for this amazing review! We’re thrilled to hear that the office felt welcoming and that your in-person visit lived up to (and hopefully exceeded) the email experience. Gema really does have a gift—not just for insurance, but for making people feel known, heard, and taken care of. Honestly, if meeting her sooner had been possible, your experience might have included a few extra laughs and an even faster “aha!” moment 😉. We’re so glad you finally made it in and that she was able to answer all your questions and make sure your home was properly protected. And saving money after years of overpaying? That’s one of our favorite outcomes. Thank you again for trusting our team and for recommending our office—it truly means a lot to us. We’re always here whenever you need us! "
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Mia Wilkinson

December 9, 2025

5  out of  5
rating by Mia Wilkinson
"Gema was great!"
We responded:
"Mia, it was our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Onesiphore Yedenou

December 5, 2025

5  out of  5
rating by Onesiphore Yedenou
"I definitely appreciate the service I was given and the assistance, Agent Gemma is really wonderful and patient and thoughtful, she helped me with the policy and assisted to cancel my previous one. Thanks a lot Gemma they should give you a raise ✨️"
We responded:
"Thank you for your 5-star review, Gema is grateful for your feedback! My State Farm team and I are happy to be your good neighbor!"
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Miss Dominguez

November 18, 2025

5  out of  5
rating by Miss Dominguez
"Fantastic job thank you for the help"
We responded:
"Thank you for taking the time to share your thoughts! We’re glad to know you’re satisfied with the service at our State Farm office. If you ever have any questions or need assistance, we’re here to help!"
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Ruby Pinales

November 3, 2025

5  out of  5
rating by Ruby Pinales
"I had a great experience with State Farm-Jordan Escobar very friendly and helpful. Highly recommend."
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Josh Sublasky

October 30, 2025

5  out of  5
rating by Josh Sublasky
"Like a good neighbor Gema was there! LOL No really she helped me and my family get us a good bundle on car insurance and renters and motorcycle. I’d definitely let her help you guys out in whatever you need. Thank you Gema I appreciate your kindness and patience."
We responded:
"This is an amazing review Josh haha. Thank you for sharing. We're happy to hear Gema was so helpful. "